At Tarot-Arcana.com, we’re committed to providing you with high-quality, personalized products while maintaining eco-friendly practices.
Shipping
- All orders are carefully crafted just for you, which means it may take 5-7 business days before your order ships.
- Once shipped, delivery times vary depending on your location:
- Domestic orders typically arrive within 3-5 business days
- International orders may take 1-3 weeks
We’ll provide you with a tracking number once your order is on its way.
Cancellations
If you need to cancel an order, please contact us as soon as possible, and no later than 48 hours after placing your order. We’ll do our best to accommodate your request, but once production has begun, cancellations may not be possible.
Returns & Exchanges
In line with our commitment to sustainability and reducing waste, we do not offer returns or exchanges for change of mind. This eco-friendly approach helps us minimize our carbon footprint and keeps costs down for our customers.
However, we stand behind the quality of our products:
- If your item arrives damaged or defective, please contact us within 14 days of receiving your order.
- Include clear photos of the issue, and we’ll work with you to make it right, either through a replacement or refund.
Lost or Undelivered Orders
If your order hasn’t arrived within the expected timeframe:
- Check the tracking information we provided.
- Contact your local post office to see if they’re holding your package.
- If you still can’t locate your order, let us know within 30 days of the expected delivery date, and we’ll investigate.
We appreciate your understanding and support of our sustainable practices. If you have any questions about our policies, please don’t hesitate to reach out.
Need help?
Contact us at personality.type.info(at)gmail.com for questions related to refunds and returns.